Terms and Conditions

Welcome to Renosync Software Pvt. Ltd. These terms and conditions govern your use of our services. We have drafted them in plain simple language so that you can easily understand your rights and obligations.

Services Agreement

Renosync Software Pvt. Ltd. provides information technology solutions such as website and app development, UI/UX design, cloud services, and technical support. We will provide our services with professional excellence.

Client Responsibilities

You will only use the Services for legitimate purposes and otherwise in accordance with these Terms and Conditions.
You will be responsible for maintaining in confidence any login credentials connected with your use of the Services.
You agree not to use the Services in any manner that may interfere with, disrupt, hack or otherwise harm the Services or the Renosync Software Pvt. Ltd. systems.

Intellectual Property

All software, codes, and materials developed under the Renosync Software Pvt. Ltd are property owned.
What intellectual property you presently own will be yours.
Custom solutions tailored to your needs are designed to meet the licensing requirements of your service contract.

Privacy

Your privacy is important to us. By using our services, you agree to the collection and use of your data as described in our Privacy Policy.

Payment Terms

Your service agreement will explain the ways and times to pay.
We have every right to suspend our services upon any overdue payments.
All fees are non-refundable unless otherwise specified in your agreement.

Service Level Commitments

We guarantee you:

99.9% uptime on cloud services
24/7 technical support on urgent issues
Response times according to the severity of the issue mentioned in your service agreement

Limitation of Liability

There are no Warranties: Excellence is not guaranteed, with no assurance that services shall not be interrupted or free from error.
Limitation of Liability: Renosync Software shall have no liability for consequential, incidental or indirect damages. Our liability will be limited up to the extent of the payments you made towards our services.

Termination

We reserve the right to suspend or terminate your access to our services at any time should you violate these terms or engage in unlawful activities.

Changes to Terms

We may periodically update these Terms and Conditions. Your continued use of our services following such changes signifies your acceptance of the updated terms.

Our Products

Our products are provided as cloud-based software subscriptions (SaaS).
You must provide accurate information during registration and are responsible for all activity under your account.
Subscription fees are payable in advance unless otherwise agreed.
Each product may have additional terms published on its own website, which apply together with these Terms and Conditions.

Data Ownership

Business data you enter into our products remains your property. We process it only to provide the services, support, security, and legal compliance.

Refunds and Cancellations

Refunds and cancellations are governed by our Refund and Cancellation Policy.

Indemnification

You agree to indemnify and hold harmless RenoSync Private Limited from any claims, damages, liabilities, losses, or expenses arising from misuse of our services or products.

Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Durgapur, West Bengal, India.

Last Updated: January 19, 2025

For questions about these terms, contact [email protected]

Terms and Conditions

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